Cafe supervisor Job at Pink Panda Bakery

Full time On-Site @jobster in Customer Service , in Hospitality and Tourism , in Product Management Email Job

Job Detail

  • Job ID 2337

Job Description

About Pink Panda Bakery:

Pink Panda Bakery is a renowned bakery specializing in exquisite celebration cakes and pastries. We take pride in creating delightful, custom treats that add joy to life’s special moments. Our commitment to quality, creativity, and customer satisfaction has made us a trusted name in the baking and confectionery industry. As we continue to expand our reach and offerings, we are seeking a dedicated and passionate Bakery Cafe Supervisor to be a part of our bakery Kafe operations.

Job Description:

Position Overview:

you are part of a team responsible for overseeing the day-to-day operations of our bakery cafe. Your role involves ensuring exceptional customer experiences, maintaining quality standards, and driving profitability. You will play a crucial part in upholding our brand’s reputation for delicious treats and excellent service.

Key Responsibilities:

Staff Management:

  • Scheduling: Create and manage employee schedules to ensure adequate coverage during operating hours.
  • Training: Train new staff members and provide ongoing coaching to ensure high standards of service.
  • Performance Monitoring: Evaluate staff performance, provide feedback, and address any performance issues.

Customer Service:

  • Customer Interaction: Greet and assist customers, address inquiries and complaints, and ensure a high level of customer satisfaction.
  • Quality Control: Monitor the quality of food and beverages served, ensuring they meet the café’s standards.

Operational Oversight:

  • Daily Operations: Oversee the daily operations of the café, including opening and closing procedures, and ensure that all tasks are completed efficiently.
  • Inventory Management: Manage inventory levels, order supplies as needed, and track product usage to minimize waste.

Health and Safety Compliance:

  • Sanitation: Ensure that all health and safety regulations are followed, including maintaining cleanliness and proper food handling practices.
  • Safety Procedures: Implement and enforce safety protocols to ensure a safe working environment for staff and customers.

Financial Management:

  • Cash Handling: Oversee cash handling procedures, including managing the cash register, processing transactions, and reconciling daily sales.
  • Budgeting: Assist in managing the café’s budget, including monitoring expenses and striving to meet financial targets.

Marketing and Promotions:

  • Promotions: work with the social media team to implement marketing and promotional activities to attract and retain customers.
  • Customer Engagement: Develop strategies to enhance customer engagement and build a loyal customer base.

Administrative Duties:

  • Reporting: Prepare and submit reports on sales, inventory, and staff performance to upper management.
  • Record Keeping: Maintain accurate records of staff hours, inventory, and other operational details.

Qualifications:

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
  • Proven experience in cafe or restaurant management, with at least 3 years of leadership experience.
  • Strong understanding of bakery cafe operations, food safety, and customer service principles.
  • Exceptional interpersonal and communication skills.
  • Proficiency in financial management and budgeting.
  • Ability to handle high-pressure situations and solve problems effectively.
  • Passion for the bakery and cafe industry and a strong commitment to quality.

Why Join Pink Panda Bakery:

Pink Panda Bakery offers a supportive and collaborative work environment where you can make a real impact. As a Bakery Cafe Manager, you will have the opportunity to lead a dedicated team and contribute to the success of our cafe operations. We provide competitive compensation and benefits packages, as well as opportunities for professional growth and development within the company.

If you are a motivated and experienced cafe manager with a passion for providing exceptional customer experiences in a bakery cafe setting, we invite you to apply for this role and be a part of the Pink Panda Bakery family.

Application Process:

To apply for the Bakery Cafe Manager position at Pink Panda Bakery, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role . We look forward to receiving your application and welcoming you to our team where we create and share delicious moments every day.

Required skills

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