Customer Service Representative job at Vertiline Synergy Limited
Full time On-Site @jobster in Customer Service , in Healthcare , in Hospitality and Tourism Shortlist Email JobJob Detail
-
Job ID 3383
Job Description
Established in 2012, we are a modern hospitality consulting company dedicated to providing financial success through our long-lasting solutions to African-owned and African-based businesses in the hospitality industry. We serve as a guide to investors or business owners who seek high returns on their investments. The industry includes hotels, resorts, restaurants, parks and gardens, and many other businesses across the ever-growing hospitality industry.
Job Brief.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
JOB TITLE: Customer Care
LOCATION :Ikoyi Lagos
INDUSTRY : Hospitality.
REMUNERATION :150k
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements and skills
B.SC/H.N.D in mass communication or any other related field
3yrs experience in a customer service role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively.
Candidate must live within Ikoyi, Victoria island, Lekki, Obalende and Ajah.
Required skills
Other jobs you may like
-
Facility Manager job at Potter’s Touch High School
- @ jobster
- Yenagoa, Bayelsa, Nigeria