Job Detail
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Job ID 3377
Job Description
Feegor is an online marketplace and B2B ecommerce platform built to connect thriving community of Nigerian business owners and change the world of procurement across Nigeria.
The Customer Service Executive is responsible for providing exceptional customer service experience while ensuring our customers’ needs are always satisfied. He/She presents, promotes, and sells the company’s products/services to existing and prospective customers
Job Responsibilities
- Generate sales, cross-sell, and upsell customers on goods.
- Attend to customer queries and assist in resolving customers’ issues through calls, chats, emails, and/or social media platforms.
- Maintain a positive, empathetic, and professional attitude toward customers at all times and generate customer feedback and testimonials.
- Build sustainable relationships and trust with customer through open and interactive communication via various channels.
- Meet customer service team sales targets and call-handling quotas.
Job Requirements
- Minimum of a B.Sc degree in Sales, Marketing, or any relevant field
- Minimum of 3 years of work experience in customer service or similar role with remarkable track records.
- Result-oriented mindsets with a focus on meeting and exceeding sales target.
- Customer-oriented and able to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
Mode of Application
Please submit your CVs and Cover Letter explaining your experience and why you’re excited about this opportunity
Please note that only shortlisted candidates will be contacted.
Required skills
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